These are the questions drain and sewer company owners most often ask before they hire us, with straight answers. Missing a question? Text it to (604) 632-4959 and we'll answer it. For the services themselves, see the services page, and for plan details, the pricing page.
Frequently asked questions
How much does drain marketing cost with you?
Plans are $1,999, $3,999 or $7,999 a month, or $1,499, $2,999 or $5,999 a month on annual billing, plus GST/HST based on your province (GST and QST in Quebec). Ad spend is extra and goes straight to the ad platform from your own account.
Do I have to sign a long contract?
No. Plans are month to month, and 30 days' notice ends them. If the work stops paying for itself, you shouldn't be stuck with us.
How soon will the phone ring more?
Paid search can bring calls within days of launch. Profile fixes often show in map results within weeks. New pages and inspection content take a few months to build up. Your proposal sets out what to expect in your market and when.
We tried an agency before and it didn't work. Why would this be different?
Ask what was measured last time. If the reports were about clicks and impressions, nobody knew whether the work paid. We report booked jobs, cost per booked job and inspection-to-repair conversion, matched to your records, so you can judge us on the same numbers you run the business on.
Who owns the website, the Google profile and the ad accounts?
You do. Accounts are set up in your company's name, and we work in them as managers. If you leave, they stay with you, along with their history.
Can you promise results?
No, and we don't. We can show you the arithmetic behind the plan, named results from our HVAC work, and exactly how we will measure what happens in your business.
What will you report each month?
Calls and texts by source, booked jobs, cost per booked job, camera inspections booked, inspections that became approved repairs, and new reviews. Each report comes with a short note on what we changed and what we plan next.
Do you do plumbing or drain work yourselves?
No. We are not a contractor. We market drain and sewer companies and advise their owners; we never clear, inspect, dig or reline anything.
Do you work with commercial drain contractors?
This site is built for residential drain and sewer work. Companies chasing commercial maintenance contracts, jetting programs or hydro-excavation are better served by our sister site DrainageMarketing.ca.
Can you advertise city rebates for backwater valves or sewer laterals?
Only where we have checked the program on the municipality's own page, with the date noted and a reminder for homeowners to confirm with the city. Many municipalities have no program, and terms change.
Do you write in French for Quebec customers?
Quebec's language rules give consumers the right to be informed and served in French, so Quebec marketing needs French content. We plan for it in the proposal, including who writes and reviews the French copy.
Do you meet in person?
Yes. We meet online by video call or in person, and we're equally happy to work by phone, text or email.
Can I start by text?
Yes. Text (604) 632-4959 with your company name, your town and the drain work you want more of. That's enough for us to take it from there.
The short version
DrainageAgency.ca is a Canadian marketing and business consulting service for residential drain and sewer companies. We help homeowners find you when a drain fails, help your office catch urgent calls, and help your crews explain camera findings so more inspections become repairs. We are part of the Sedighi.ca and SAZ.ca group, based in Vancouver. We are not a contractor.
Before you hire anyone, ask these five questions
Whether or not you work with us, put these questions to any agency you're considering. The answers tell you most of what you need to know.
- Whose name are the accounts in? Your Google Business Profile, ad accounts, website domain and call-tracking numbers should belong to your company.
- What exactly will you report, and how will it be checked against my jobs? Clicks and impressions are not enough. Ask how calls are matched to bookings.
- What happens if I leave? You should keep the accounts, the website and their history, with no hostage-taking.
- Who does the work? Ask who writes your pages, who manages the ads and who you call when something breaks.
- What won't you do? A good agency has limits. Ours are listed on the about page.
Questions about reporting and proof
Owners are right to be sceptical of marketing reports. Most are full of numbers that look busy but don't connect to revenue. We keep ours short: what came in, what it cost, what it booked, and what we're changing.
On proof, we are careful. We don't yet have drain or plumbing case studies to publish, so we show results from our HVAC work, each with the client's name and a link. The results page explains which parts of that method transfer to a drain business.
Questions about rules and regulators
Drain and plumbing work is overseen differently in each province and, for things like sewer connections and backwater valves, often by the municipality. We don't give compliance advice, and we never publish a rule we haven't checked on an official page. Each region page names and links the relevant bodies so you can go to the source.
Questions about drain-specific marketing
Owners often ask whether drain work really needs different marketing from general plumbing. In our view it does, for three reasons. Urgent drain calls are decided in minutes, so hours, phone coverage and reviews matter more than polished copy. The large jobs, laterals and repairs, depend on a camera inspection and an explanation the homeowner believes. And demand moves with the weather and the age of local housing, so timing matters.
That's why our services are built around those three facts rather than around a generic list of channels. If drains are only part of your work, our hub Plumbing.Agency may suit you better, and we'll say so if it does.
Questions about money and budgets
Owners want to know what the whole thing costs, not only our fee. Your total is the plan fee, any ad budget you choose, and occasionally one-time website work. The proposal shows all three. A useful test: divide your total monthly marketing cost by the gross margin on an average drain job. That's how many extra jobs a month the marketing must win to break even.
Questions about getting started
The first step is a conversation, online by video, in person or by phone. Before it, it helps to have a rough idea of your monthly call volume, your share of urgent versus planned work, and how many camera inspections turned into repairs last quarter. Don't worry if you don't have exact numbers; estimates are fine for a first talk. The contact page lists what to include in a first message.
Sources
- Office québécois de la langue française: Entreprises (2026-10-23)